Refund & cancellation policy

Early access and trial

During early access, invited workspaces use the Service free of charge. Once paid plans open, every new workspace gets a 14-day trial of Business features without payment, so you can decide before you buy. Nothing is charged unless you choose a paid plan.

Cancelling

A workspace Admin can cancel a paid plan at any time from Settings → Plan & usage or by contacting us. The plan stays active until the end of the period already paid for and will not renew. You can export your data before and for 30 days after it ends.

Refunds

• Monthly plans: not refundable once a billing month has started, except where required by law.
• Yearly plans: cancel within 7 days of the first yearly payment for a full refund. After that, yearly payments are not refundable.
• Charged by mistake: duplicate charges, or charges after a confirmed cancellation, are refunded in full.
• Enterprise: as set out in your written agreement.

How refunds are paid

Approved refunds go back to the original payment method through Razorpay, usually within 5–7 working days after approval. Bank processing times may vary.

Plan changes

Upgrades take effect immediately and the unused value of the current period is credited. Downgrades take effect from the next billing period; reduce usage to the new plan’s limits first.

Contact

To cancel or ask for a refund: our contact form.