Terms of service

1. About these terms

These Terms of Service (“Terms”) govern your access to and use of the Prastavone web application, the website at prastavone.bildara.in and all related services (together, the “Service”). By clicking “I agree”, creating or joining a workspace, or using the Service, you accept these Terms, our Privacy policy, Acceptable use policy, Refund & cancellation policy and Disclaimer, which form part of these Terms. If you do not agree, do not use the Service.

This document is an electronic record under the Information Technology Act, 2000 and the rules made under it. It is generated by a computer system and does not require a physical or digital signature. It is published in accordance with Rule 3(1) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

2. Who we are

Prastavone is a product of Bildara, owned and operated by Kinjal Jay Joshi, Ahmedabad, Gujarat, India. In these Terms, Bildara (owned and operated by Kinjal Jay Joshi), together “Bildara”, “we”, “us” or “our”. The Service is provided by Bildara; Kinjal Jay Joshi owns Prastavone, its software and all related intellectual property.

3. Eligibility and authority

You must be at least 18 years old and able to enter into a binding contract under Indian law. If you use the Service for an organisation, you confirm that you are authorised to accept these Terms on its behalf, and “you” includes that organisation. The workspace Admin who first accepts these Terms does so for the organisation that owns the workspace.

4. Accounts and access

• You sign in with a Google (Gmail) account. Keep it secure, use 2-step verification, and do not share access.
• Workspaces are invitation-only. Admins decide who is invited, which role each person has and what each person can see, and are responsible for removing access when someone leaves.
• You are responsible for all activity in your workspace. Tell us immediately at our contact form if you suspect unauthorised access.
• We may refuse, suspend or remove access that we reasonably believe is unauthorised, fraudulent or harmful.

5. Plans, subscription and payment

• Plans. The Service is offered on the Free, Starter, Business and Enterprise plans described on our pricing page. Enterprise terms are agreed in writing.
• Early access. During early access, invited workspaces may use paid features free of charge. Early access may end at any time; we will give at least 30 days’ notice before any charge starts, and nothing is charged without your explicit choice of a paid plan.
• Billing. Paid plans are billed in advance, monthly or yearly, and renew automatically for the same period until cancelled. Prices are in Indian Rupees (₹) and exclude GST and other applicable taxes, which are added to the invoice.
• Payment. Payments are processed by Razorpay Software Pvt. Ltd. under its own terms. We never see or store your full card, UPI or bank details.
• Failed payments. If a renewal payment fails, we will remind you; if it is not paid within 7 days, the workspace may move to the Free plan or be suspended until payment is made.
• Price changes. We will give at least 30 days’ notice of a price change. It applies from your next renewal; if you do not agree, you may cancel before that date.
• Refunds and cancellation are covered by our Refund & cancellation policy.

6. Plan limits

Each plan includes limits on users, storage and (on the Free plan) proposals, as shown on the pricing page and in the app under Settings → Plan & usage. Storage is measured as your data is stored (encrypted) in our database. If a workspace exceeds its limits, we may ask you to reduce usage or upgrade, and we may restrict adding new content until you do. We will not delete content because a limit was exceeded without first giving you notice and a chance to export it.

7. Your content and client data

• Ownership. You keep all rights in the proposals, client details, prices, products, pictures, attachments and other content you add (“Your Content”).
• Permission to host. You give us a limited, non-exclusive, royalty-free licence to store, encrypt, process, back up and display Your Content only to provide, secure and support the Service. We do not sell Your Content or use it for advertising or to train artificial-intelligence models.
• Your responsibility. You are solely responsible for Your Content and for the accuracy of every proposal, price, tax amount, term and promise you send to your clients.
• Client personal data. For personal data of your clients and contacts that you upload, you are the Data Fiduciary under the Digital Personal Data Protection Act, 2023 and we process it on your behalf as a Data Processor. You confirm that you have a lawful basis and any notices and consents needed to upload and use that data, and that you will handle requests from those people.
• Access by us. Content is encrypted before it is stored. We will not access Your Content except where you ask us to (for example for support), to keep the Service secure, or where required by law.

8. Acceptable use

You must follow our Acceptable use policy. In short, do not break the law, infringe anyone’s rights, send spam or misleading proposals, upload malware, test or attack our security, access other workspaces, copy or resell the Service, or overload it.

9. Our intellectual property

• The Service, including its software, source code, databases, designs, the 300 themes, cover and page layouts, templates, icons, text, graphics, the name and logo “Prastavone”, the name “Bildara”, and this website, is owned by Kinjal Jay Joshi and protected by the Copyright Act, 1957, the Trade Marks Act, 1999 and other laws. Prastavone™ and Bildara™ are trademarks of Kinjal Jay Joshi.
• We give you a limited, personal, non-exclusive, non-transferable, revocable right to use the Service during your subscription, under these Terms. All rights not expressly granted are reserved.
• You may use, send and keep the proposal documents you create with the Service (including the themes and layouts inside them) for your own business, including after your subscription ends. You may not extract, copy, sell or distribute the themes, templates, layouts or designs as templates or as part of another product.
• You must not copy, modify, translate, decompile, disassemble, reverse-engineer, scrape, frame, mirror or create derivative works of the Service, remove any proprietary notice, or use our names or logos without written permission.
• If you send us ideas or feedback, we may use them freely without obligation to you.

10. Confidentiality

Each party will keep the other’s non-public information confidential and use it only for the purpose of these Terms. Your Content is your confidential information. This does not apply to information that is public through no fault of the receiving party, already known to it, or required to be disclosed by law.

11. Third-party services

The Service relies on third parties, including Google (Firebase hosting, sign-in and database) and Razorpay (payments). Their own terms and privacy policies apply to their services. We are not responsible for their acts, omissions, outages or changes, or for websites and services we link to.

12. Availability, security and backups

We use reasonable technical and organisational measures to protect the Service, including encryption of stored content, access rules checked on the server, and security logging. However, no system is completely secure or always available. The Service may be interrupted for maintenance, updates or reasons beyond our control. You are responsible for keeping your own backups (for example with Settings → Data & backup → Download backup) and for the safety of backup passwords; we cannot recover a backup if its password is lost.

13. No professional advice

Templates, sample text, tax (GST/VAT) calculations, number formats and other tools are provided for convenience only. They are not legal, tax, financial or professional advice. Calculations depend on the information you enter. Check every document before you send it and consult your own advisers.

14. Disclaimer of warranties

To the maximum extent permitted by law, the Service is provided “as is” and “as available”, without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, non-infringement, or that the Service will be uninterrupted, error-free or free of harmful components, or that any proposal will win business. See also our Disclaimer.

15. Limitation of liability

• To the maximum extent permitted by law, Bildara, Kinjal Jay Joshi, and their family members, employees, contractors, agents, successors and assigns (the “Protected Parties”) will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profits, revenue, business, contracts, goodwill, anticipated savings or data, or the cost of replacement services, however caused, even if advised of the possibility.
• The total aggregate liability of all Protected Parties together for all claims relating to the Service or these Terms is limited to the higher of (a) the fees you actually paid us for the Service in the 12 months before the event giving rise to the claim, and (b) ₹1,000.
• Your contract is with Bildara only. To the maximum extent permitted by law, you agree not to bring any claim personally against Kinjal Jay Joshi or any other Protected Party other than as the operator of Bildara, and these limits apply to every Protected Party.
• Nothing in these Terms limits liability that cannot be limited under applicable law, such as liability for fraud.

16. Indemnity

You will defend, indemnify and hold harmless the Protected Parties from and against all claims, demands, losses, liabilities, damages, penalties, costs and expenses (including reasonable legal fees) arising out of or related to: (a) Your Content, including any client or personal data you upload; (b) your or your users’ use or misuse of the Service; (c) your breach of these Terms or of any law; or (d) any proposal, quotation, contract or dealing between you and your clients or any third party.

17. Suspension and termination

• You may stop using the Service and cancel your plan at any time.
• We may suspend or terminate access immediately if you breach these Terms or the Acceptable use policy, fail to pay, create a security or legal risk, or if required by law. Where reasonable, we will give notice first.
• After termination or cancellation you may export your data for 30 days. After that, your workspace content may be permanently deleted from the live database; encrypted backups held by our hosting provider expire within a further 90 days. Billing and legal records are kept as long as the law requires.
• Sections 7 (responsibility), 9, 10, 13–16, 19 and 20 survive termination.

18. Changes

We may update the Service and these Terms. We will tell you about material changes through the app or by email. When the Terms or Privacy policy change materially, you will be asked to accept the new version in the app before continuing. If you do not agree, you may stop using the Service and cancel your plan.

19. Law and disputes

These Terms are governed by the laws of India. The parties will first try in good faith to resolve any dispute within 30 days of written notice. Failing that, the dispute will be finally resolved by arbitration under the Arbitration and Conciliation Act, 1996, by a sole arbitrator appointed by mutual agreement (or, failing agreement, as provided under that Act). The seat and venue of arbitration is Ahmedabad, Gujarat, and the language is English. Subject to the above, the courts at Ahmedabad, Gujarat have exclusive jurisdiction.

20. General

These Terms are the entire agreement about the Service and replace earlier understandings. If any part is found unenforceable, the rest continues in force. A failure to enforce a right is not a waiver. You may not assign these Terms without our written consent; we may assign them to a successor of the Service or business. Neither party is liable for delays caused by events beyond its reasonable control (force majeure). Nothing creates a partnership, agency or employment relationship. Notices to you may be sent by email or shown in the app.

21. Contact and grievances

Questions about these Terms: our contact form. Complaints are handled by our Grievance Officer, as described on the Grievance redressal page.